Shipping & Returns Policy

Shipping & Returns/Refunds Policy

Shipping policy

Shipping in the UK and the Rest of the World

All of my original handmade artworks come with (Tracked) Shipping to the UK and the Rest of the World.
Reputable couriers are used including: Royal Mail, ParcelForce, UPS and DHL

What is the handling time between when an order is placed and when it is shipped?

Artworks will usually be dispatched from my studio within 1-5 working days.
The carrier will normally deliver your order within 3 working days of dispatch for the UK and 15 working days for overseas.
Merchandise may take longer to arrive depending on were you are located in the world.

How I Pack my Art for Shipping?

How Much Does Shipping Cost?

Shipping costs range in price depending on size of item and were it is shipped to.
United Kingdom: from £4.80 - £8.85
Rest of the world: from £11.05 - £169.80

Notes

Item/s ordered will be delivered to the address provided. If you are not at home when the items are delivered please note that I will not take any responsibility for any los or damage if left untended.
If the item/s are retuned to my studio because of failed delivery attempts I will then charge you for the cost of redirecting your delivery.
If you find any damage to the item/s ordered upon delivery please notify the carrier or myself as soon as possible.
For shipping outside of the UK, any additional duty or customs charges applicable in the destination country are payable by the recipient.

Return/Refund Policy

Original Artworks
How Long you have to return an artwork

If you are unhappy with your order you can return it up to 7 days (one week) from the day of the delivery.

What is the Process of returning an original artwork

I want to make sure you are satisfied with your artwork. If you are unhappy with the artwork please contact me within 7 days of delivery and you can send the artwork back. Please return the artwork within this 7 day period. Please note that it is the buyers responsibility for the shipping cost of returning the item. The artwork should be shipped in the same condition as it arrived and ideally in its original packaging or appropriate packaging. Once I have received the artwork I will then refund the total amount you spent minus the return shipping cost within 3 business days from the date of the return.

If the artwork arrives damaged please send a photo of the damage so that I can better understand what went wrong. You will be fully refunded or it can be exchanged for another artwork.

Merchandise

Digital Orders

Website Developer

Sorry unfortunately no refunds. However you will receive three revisions, I want to give you the best possible website.

Other Noters

Please be aware that although I do try to photograph my art to its true representation, there may be slight differences due different computer/device screens.